Ubisoft Backoffice Italian Gaming Support - Lisbon

Ubisoft - Lisbon

Lisbon, Portugal

Full-time

Competitive

Ubisoft Backoffice Italian Gaming Support - Lisbon

Requisition: 59422

Are your hands glued to controllers any free minute you get? Is your nickname somewhere between “The Helper” and “The Magician” since you always fix other people’s technical issues? Sounds like could be a great addition to our team!

We are hiring! Join our tech-loving league of like-minded, game-crazy, awesome people and support our customers to get the best gaming experience they could wish for!

Are you comfortable with any technical or gaming related inquiry and feel that no issue is out of your league? Whoa, we should have a chat!

Our client:

Ubisoft Entertainment SA is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all platforms, including consoles, mobile phones, tablets and PCs. In the business of heroes Ubisoft is serious about fun! 

Responsibilities: 

• To consistently provide solutions to consumers and deliver an exceptional customer experience with every interaction in specified native, near-native or English language by webmail and chat.

• To act with autonomy and creativity to delight and astound customers with knowledge and passion for our products. 

• To consistently look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to Ubisoft. 

Profile: 

• Be fluent in Italian [C1/C2] and English [C1/C2]
• Feel passionate about the gaming industry and be an active gamer 
• Show strong logical thinking, good communication and team player 
• Have consumer oriented mind-set and willingness to provide the best service 
• Have technical knowledge or experience in technical support 
• Technical support experience is greatly appreciated 

Our offer:

• Competitive salary with monthly performance bonus

• Stable multinational company with long term local growth

• Modern work environment at an attractive location with excellent public transport connections

• Development/wellbeing related classes (these vary throughout the year, ask for further details), partnerships/discounts and year round events and fun competitions

• Excellent reputation as responsible employer with presence in Portugal for more than 50 years

• An international environment employing people from different nationalities and cultures

Apply now to join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your personal development. Above all, enjoy the experience of working with a highly prestigious brand!