Online Community Officer

Unit4 - Lisboa

Lisbon, Portugal

Tempo Inteiro

Competitive

We are Unit4, a leading provider of enterprise applications, with more than 3,000 people and offices in 25 countries. We work in different sectors of the market like Public Institutions, Non for Profit, Professional Services and Higher Education, providing our customers with intuitive tools that empower their people to make the biggest possible impact on the world!

We have a fantastic opportunity for an Online Community Officer to play a key role in fostering a successful online community for Unit4! In this role you will be part of the community team running Unit4’s new global community.

The community is the place for Unit4 customers, partners and employees to share insight and experience with each other, together find solutions and share best practice to build a better people experience with Unit4 products.

What you will do

As Online Community Officer you will be supporting the growth of a vibrant healthy community environment for Unit4. Among your main tasks will be:

• Assist with community engagement to achieve a vibrant and effective community

• Evolve community guidelines and terms of services as appropriate

• Train and onboard other community team members and Unit4 professionals

• Assist with community initiatives like events, promotions and programs

• Master and evolve community platform structure and settings

• Overall support on community management like reporting and analysis

Who are you

• Highly organized, proactive, and a positive attitude

• Great interpersonal skills, a clear and confident communicator with people at all levels

• Native or bi-lingual fluency in English, both verbal and written

• Bachelor’s or Master’s degree in (Marketing) Communications, PR, Journalism or other relevant study

• Preferably between 1 to 3 years’ experience in Online Communities or/and Social Media Engagement, Communications, PR or Marketing

• Experience with Khoros platform is a plus

• Interest in technology / software

• Keen to learn and able to act in a highly transformative and global organization

We offer

• A company elected as one of the top 100 companies to work in Portugal, for the fourth consecutive year;

• An opportunity to work within Agile frameworks;

• Enthusiastic colleagues who are eager to learn from each other;

• A flexible and solution-oriented workplace where you work hard and are valued for your input;

• A mature and productive development process, where everyone works at a sustainable pace;

• A close working relationship with our stakeholders and support desks;

• An international working environment;

• A place to work and have fun;

• We value work-life balance; hence, we have an UNLIMITED vacation policy.